FAQs
Answering your frequently asked questions about push notifications
By Engineering and 2 others3 authors71 articles
- Nothing happens when I click action buttons on Android. Why?
- Web push notification benchmarksWhat kind of results can you expect from web push notifications?
- Global Impression Limit System (GIL)Read about our shared billing system that lets you share impressions across multiple stores.
- Does PushOwl remove revenue attributed for the orders canceled on Shopify?
- Migrating to a new Shopify theme.FAQ's on theme change on Shopify.
- What is my Subscriber Gains negative?
- Can I pause a scheduled campaign?
- PushOwl Privacy Settings and GDPR Frequently Asked Questions
- Have PushOwl run or not run on certain pagesThis article talks about the case where you want to whitelist or blacklist certain URLs for PushOwl to run on
- Why do I see a popup for opt-in on my store(headless)?
- Difference between web push notifications, app notifications, and on-site messagesUnderstand the difference between web push notifications, pop-ups, and other similar marketing messages
- What does PushOwl use the browser storage for?PushOwl uses Cookies, Local storage and Session storage to keep certain data for functioning properly.
- What cookies does PushOwl create on the store?
- Importing subscribers from another platform to PushOwlHow to migrate subscribers from another platform to PushOwl
- Browser prompt not showing on Firefox/Safarireason for native browser prompt (one-step) not showing on Firefox/Safari
- Why am I not receiving notifications?Troubleshooting why you are not receiving web push notifications.
- Americans with Disabilities Act (ADA) complianceWe actively take care of Accessibility in all our consumer-facing artifacts like opt-in prompts and the merchant-facing dashboard.
- Is PushOwl slowing down my online store?PushOwl files on your store load in milliseconds and only once your store is done loading all other important files.
- Annual BillingLearn about our annual billing plan and how you can switch to it
- Billing FAQsEverything you need to know about billing for your PushOwl plan.
- Does PushOwl Work with Third-Party Checkouts?
- How does subscriber clean up work?Understand how to purge your inactive subscribers
- How to apply a coupon code for PushOwl?Coupon codes are added on the pricing page inside the PushOwl dashboard.
- Still getting subscribers after turning off opt-inLearn about different reasons why you could still be seeing subscriber growth after turning off opt-in on your store
- File upload dialog doesn't show when uploading Hero imagesThis article tells you about a potential solution to fix the recent issues with file uploading in Mac OSX
- The PushOwl app is showing as outdatedPushOwl app is shown as outdated and is not loading
- Why don't notifications show up on the notification centre on Windows?Troubleshooting why you may not be seeing notifications on your screen on Windows
- Why are my Safari subscribers receiving notifications with the wrong logo and name?Troubleshoot why your Safari subscribers may be receiving your notifications with the wrong logo and name.
- In-app browsers from social media apps don’t load the required code to collect web push subscribersFacebook, Twitter, and co. use their own in-app browsers that don't load the required JavaScript to show the native browser prompt.
- My PushOwl upgrade link doesn't workTroubleshoot your upgrade link for PushOwl
- Why do I receive 2 notifications when sending a campaign?You receive two notifications- from your store and from PushOwl- when you send a campaign.
- Why am I not getting test notifications/live preview on my device?Troubleshooting why you are not receiving test notifications.
- Blurred hero image in macOS
- Troubleshooting with the PushOwl Onsite DebuggerHow to use the PushOwl Onsite Debugger to troubleshoot common issues with web push notifications on your Shopify store.
- How to increase Shopify's rate limit (Shopify Plus only)Shopify only allows for 80 requests per minute for public apps. Using a private app and working with your MSM, this can be increased.
- Why am I seeing a different domain?Your notifications show a different domain from your original store link. Here’s why.
- Shopify’s Marketing Automation: Your Complete FAQ GuideEverything you need to know about Shopify's Marketing Automation - Dynamic tags, Reporting, Revenue attribution, and many more.
- Does PushOwl support AMP pages?
- Is there a limit on the number of campaigns I can send or schedule?Learn about limits on sending and scheduling campaigns
- How does Pushowl obtain customer data such as name and email address?This article explains the scenarios in which Pushowl obtains customers’ personal data.
- How to preview your store in android using desktop
- Where does PushOwl store data?
- Why do I see a banner saying - Additional Permission Required
- My discount code isn't working at checkoutCommon reasons popup discount codes get rejected at Shopify checkout, and how to fix each one.
- Connecting Multiple Shopify Stores to a Single Brevo AccountHow Shopify Plugin migrated users can connect multiple Shopify stores to one Brevo account, including setup steps, what works, limitations, and list organization best practices.
- What are Impressions?PushOwl uses impressions to track how your campaign delivers.
- Theme App ExtensionHow do we enable Theme app extension?
- Why is my automation paused?Troubleshoot why your automated notifications are not sending.
- Importing Email or Shopify Subscribers to PushOwlAdding Email/SMS subscribers to PushOwl
- Delivery Rate (Impressions/Subscribers) of Push NotificationsPush notification delivery rate is not 100%. There are a few reasons for that.
- Why Can't I Stop a Campaign?Campaigns can't be paused or stopped once they are sent. Here's why.
- Revenue Attribution from NotificationsPush notifications are bringing in revenue. But how is the revenue attributed?
- Why am I seeing different revenue numbers on PushOwl and Google Analytics?
- Why are my dashboard changes not reflecting on the store?Sometimes you make some changes on the dashboard like the opt-in prompt text, ACR timings etc but they don't show on the dashboard.
- How to disable/downgrade PushOwl without uninstallingPausing your PushOwl account without having to uninstall
- Disabling PushOwl in your store for debugging
- Push Notification LengthCharacter lengths vary on different platforms. Read this guide so you don’t send half-baked notifications to your subscribers
- Why am I receiving multiple notifications?Here's why you receive multiple notifications when sending one campaign.
- My campaign is paused because I've run out of impressionsRead how to handle overconsumption of impressions
- Adding a Coupon Code to Welcome NotificationHere's how you can add a coupon code to welcome notifications and reward new subscribers.
- Adding Placeholders in Web Push CampaignsUnderstand how to add placeholders in your web push campaigns to personalize it.
- Adding UTM parametersTrack the performance of your push notifications in your analytics dashboard by adding UTM parameters to your notifications.
- How do I reset PushOwl for testing?Here's how you can reset your PushOwl data
- Sharing Products from Shopify Dashboard to PushOwlEasily share products, collections, and gift cards as a push notification with a click of a button
- How do I make sure that Opt-in Browser Prompt is translated in User's Local Language?The article describes in which cases is Opt-in Browser Prompt gets translated.
- Using PushOwl on a Headless StoreHow to use PushOwl on a store whose frontend is not a native Shopify or BigCommerce frontend
- Uninstalling PushOwlUninstalling PushOwl / Cancelling the subscription
- How to disable the Flyout Widget (Bell Icon)?The bell icon/widget can be disabled based on its visibility on different pages.
- New Dashboard: Campaign ChangesQuick overview on how you can create a campaign and what has changed from the old dashboard
- Utilizing Pushowl/Brevo email events on a headless store
- How to Set Up Pixel Access for PushOwl