Below are FAQs that we get from our customers related to GDPR and Privacy Settings in PushOwl.
Q: Where are PushOwl's Datacenters located?
A: PushOwl's infra is hosted on multiple cloud providers to bring in resilience in our system. We are on AWS (Amazon Web Services) and on Microsoft Azure. The Datacenters are located in US-East-1 (North Virginia) region for AWS and East US region for Azure.
Q: Does PushOwl store PII (Personally Identifiable Information) data for the store's customers?
A: PushOwl does not store any PII data for store customer, like address, phone number, gender etc. We do store some information about user like their location, email and their name to support some optional features in PushOwl. You can configure how we store those information using Privacy Settings in PushOwl dashboard.
Q: What is the retention period of customer data which is stored in PushOwl?
A: We store the data till PushOwl is installed on the store. When you uninstall PushOwl, all associated data, including your web push subscriber list, will be permanently deleted within the GDPR and CCPA compliance timeframe (48 hours at the time of writing). If you decide to return to PushOwl after uninstalling, your previous subscriber data will not be retrievable. It is recommended to export your subscriber list and other critical data before uninstalling PushOwl.
Q: Is there any additional information that PushOwl stores in the cookies of the browser?
A: We do not store any user information in the Cookies of the store. We store the push subscription data and PushOwl's subscriber ID in the localStore of the browser, once the user clicks on allow for Web Push Notification. Q: What happens to data when connecting Shopify to Brevo through PushOwl? A: When you connect PushOwl to Shopify-Brevo, all data stored in your PushOwl account will be deleted during the integration process. This includes all existing subscriber information, campaigns, and data, which will no longer be retrievable. It is essential to export or download any necessary data before completing this integration. Q: What are the recommended actions to safeguard your data before uninstalling or integrating PushOwl? A: To avoid accidental data loss, it is crucial to export your subscriber list and other important PushOwl data before proceeding with any uninstallation or integration steps. Additionally, remember that data deletion is a GDPR compliance requirement, meaning permanently deleted data cannot be restored.