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FAQs
FAQs
Answering your frequently asked questions about push notifications
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29 articles in this collection
Written by
Shashank Kumar,
Kunal Konde,
Rameez Ahmed
and 3 others
Americans with Disabilities Act (ADA) compliance
We actively take care of Accessibility in all our consumer-facing artifacts like opt-in prompts and the merchant-facing dashboard.
Written by
Kushagra Gour
Updated this week
Is PushOwl slowing down my online store?
PushOwl files on your store load in milliseconds and only once your store is done loading all other important files.
Written by
Asiya Nayeem
Updated this week
Why can't I opt-in for notifications from my mobile device?
Subscribing for notifications on mobile devices
Written by
Rameez Ahmed
Updated over a week ago
Annual Billing
Learn about our annual billing plan and how you can switch to it
Written by
Asiya Nayeem
Updated over a week ago
Billing FAQs
Everything you need to know about billing for your PushOwl plan.
Written by
Shashank Kumar
Updated over a week ago
Difference between web push notifications, app notifications, and on-site messages
Understand the difference between web push notifications, pop-ups, and other similar marketing messages
Written by
Asiya Nayeem
Updated over a week ago
Does PushOwl Work with Third-Party Checkouts?
Written by
Asiya Nayeem
Updated over a week ago
FAQ About the Custom Prompt (previously known as 2-Step Opt-In)
This help desk answers any questions you have about the opt-in
Written by
Asiya Nayeem
Updated over a week ago
How can I switch to the new dashboard?
Here's how you can switch from the old to the new dashboard.
Written by
Asiya Nayeem
Updated over a week ago
How does subscriber clean up work?
Understand how to purge your inactive subscribers
Written by
Kunal Konde
Updated over a week ago
How to apply a coupon code for PushOwl?
Coupon codes are added on the pricing page inside the PushOwl dashboard.
Written by
Felix Suellwold
Updated over a week ago
How to change from 1-Step Opt-in to Custom Prompt
How to introduce the custom widget when you are currently only using the native browser prompt for ask for web push permission.
Written by
Felix Suellwold
Updated over a week ago
Increase your Monthly Impression Limit with One-Time Top-Up Impressions
Learn how to add extra impressions without upgrading to a new plan
Written by
Shashank Kumar
Updated over a week ago
Multi-Language Support
Understand the language support available for web push notifications and its opt-ins.
Written by
Asiya Nayeem
Updated over a week ago
PushOwl 101
Understand what web push notifications are and what PushOwl does
Written by
Shashank Kumar
Updated over a week ago
Uninstalling PushOwl
FAQs about uninstalling PushOwl
Written by
Asiya Nayeem
Updated over a week ago
Using PushOwl
Sharing Discounts as a Web Push Campaign
See how you can share discounts directly from your Shopify dashboard as a web push notification
Written by
Asiya Nayeem
Updated over a week ago
My campaign is paused because I've run out of impressions
Read how to handle overconsumption of impressions
Written by
Asiya Nayeem
Updated over a week ago
Adding a Coupon Code to Welcome Notification
Here's how you can add a coupon code to welcome notifications and reward new subscribers.
Written by
Asiya Nayeem
Updated over a week ago
Adding Placeholders in Web Push Campaigns
Understand how to add placeholders in your web push campaigns to personalize it.
Written by
Shashank Kumar
Updated over a week ago
Adding UTM parameters
Track the performance of your push notifications in your analytics dashboard by adding UTM parameters to your notifications.
Written by
Kunal Konde
Updated over a week ago
Delivery Rate (Impressions/Subscribers) of Push Notifications
Push notification delivery rate is not 100%. There are a few reasons for that.
Written by
Shashank Kumar
Updated over a week ago
How do I reset PushOwl for testing?
Here's how you can reset your PushOwl data
Written by
Shashank Kumar
Updated over a week ago
Impressions
PushOwl uses impressions to track how your campaign delivers.
Written by
Shashank Kumar
Updated over a week ago
Push Notification Length
Character lengths vary on different platforms. Read this guide so you don’t send half-baked notifications to your subscribers
Written by
Shashank Kumar
Updated over a week ago
Revenue Attribution from Notifications
Push notifications are bringing in revenue. But how is the revenue attributed?
Written by
Shashank Kumar
Updated over a week ago
Sharing Products from Shopify Dashboard to PushOwl
Easily share products, collections, and gift cards as a push notification with a click of a button
Written by
Shashank Kumar
Updated over a week ago
Why Am I Seeing a Different Domain?
Your test notifications show a different domain from your original store link. Here’s why.
Written by
Shashank Kumar
Updated over a week ago
Why Can't I Stop a Campaign?
Campaigns can't be paused or stopped once they are sent. Here's why.
Written by
Shashank Kumar
Updated over a week ago