FAQs

Answering your frequently asked questions about push notifications

Shashank Kumar avatar Kunal Konde avatar Asiya Nayeem avatar +1
21 articles in this collection
Written by Shashank Kumar, Kunal Konde, Asiya Nayeem and 1 other

Multi-Language Support

Understand the language support available for web push notifications and its opt-ins.
Asiya Nayeem avatar
Written by Asiya Nayeem
Updated this week

Billing FAQs

Everything you need to know about billing for your PushOwl plan.
Shashank Kumar avatar
Written by Shashank Kumar
Updated over a week ago

Difference between web push notifications, app notifications, and on-site messages

Understand the difference between web push notifications, pop-ups, and other similar marketing messages
Asiya Nayeem avatar
Written by Asiya Nayeem
Updated over a week ago

FAQ About the Custom Prompt (previously known as 2-Step Opt-In)

This help desk answers any questions you have about the opt-in
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Written by Asiya Nayeem
Updated this week

How can I switch to the new dashboard?

Here's how you can switch from the old to the new dashboard.
Asiya Nayeem avatar
Written by Asiya Nayeem
Updated over a week ago

How does subscriber clean up work?

Understand how to purge your inactive subscribers
Kunal Konde avatar
Written by Kunal Konde
Updated over a week ago

How to apply a coupon code for PushOwl?

Coupon codes are added on the pricing page inside the PushOwl dashboard.
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Written by Felix Suellwold
Updated this week

How to change from 1-Step Opt-in to Custom Prompt

How to introduce the custom widget when you are currently only using the native browser prompt for ask for web push permission.
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Written by Felix Suellwold
Updated this week

Increase your Monthly Impression Limit with One-Time Top-Up Impressions

Learn how to add extra impressions without upgrading to a new plan
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Written by Shashank Kumar
Updated over a week ago

PushOwl 101

Understand what web push notifications are and what PushOwl does
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Written by Shashank Kumar
Updated over a week ago
Using PushOwl

Adding a Coupon Code to Welcome Notification

Here's how you can add a coupon code to welcome notifications and reward new subscribers.
Asiya Nayeem avatar
Written by Asiya Nayeem
Updated over a week ago

Adding Placeholders in Web Push Campaigns

Understand how to add placeholders in your web push campaigns to personalize it.
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Written by Shashank Kumar
Updated over a week ago

Adding UTM parameters

Track the performance of your push notifications in your analytics dashboard by adding UTM parameters to your notifications.
Kunal Konde avatar
Written by Kunal Konde
Updated over a week ago

Delivery Rate (Impressions/Subscribers) of Push Notifications

Push notification delivery rate is not 100%. There are a few reasons for that.
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Written by Shashank Kumar
Updated over a week ago

How do I reset PushOwl for testing?

Here's how you can reset your PushOwl data
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Written by Shashank Kumar
Updated over a week ago

Impressions

PushOwl uses impressions to track how your campaign delivers.
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Written by Shashank Kumar
Updated over a week ago

Push Notification Length

Character lengths vary on different platforms. Read this guide so you don’t send half-baked notifications to your subscribers
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Written by Shashank Kumar
Updated over a week ago

Revenue Attribution from Notifications

Push notifications are bringing in revenue. But how is the revenue attributed?
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Written by Shashank Kumar
Updated over a week ago

Social Sharing

Easily share products, collections, and gift cards as a push notification with a click of a button
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Written by Shashank Kumar
Updated over a week ago

Why Am I Seeing a Different Domain?

Your test notifications show a different domain from your original store link. Here’s why.
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Written by Shashank Kumar
Updated over a week ago

Why Can't I Stop a Campaign?

Campaigns can't be paused or stopped once they are sent. Here's why.
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Written by Shashank Kumar
Updated over a week ago