FAQs

Why are my Safari subscribers receiving notifications with the wrong logo and name?

Troubleshoot why your Safari subscribers may be receiving your notifications with the wrong logo and name.

Written by Asiya Nayeem
Updated yesterday

Browser prompt not showing on Firefox/Safari

reason for native browser prompt (one-step) not showing on Firefox/Safari

Written by Kushagra Gour
Updated over a week ago

Why am I not receiving notifications?

Troubleshooting why you are not receiving web push notifications.

Written by Asiya Nayeem
Updated over a week ago

Americans with Disabilities Act (ADA) compliance

We actively take care of Accessibility in all our consumer-facing artifacts like opt-in prompts and the merchant-facing dashboard.

Written by Kushagra Gour
Updated over a week ago

Is PushOwl slowing down my online store?

PushOwl files on your store load in milliseconds and only once your store is done loading all other important files.

Written by Asiya Nayeem
Updated over a week ago

Why can't I opt-in for notifications from my mobile device?

Subscribing for notifications on mobile devices

Written by Rameez Ahmed
Updated over a week ago

Annual Billing

Learn about our annual billing plan and how you can switch to it

Written by Asiya Nayeem
Updated over a week ago

Billing FAQs

Everything you need to know about billing for your PushOwl plan.

Written by Shashank Kumar
Updated over a week ago

Difference between web push notifications, app notifications, and on-site messages

Understand the difference between web push notifications, pop-ups, and other similar marketing messages

Written by Asiya Nayeem
Updated over a week ago

Does PushOwl Work with Third-Party Checkouts?

Written by Asiya Nayeem
Updated over a week ago

FAQ About the Custom Prompt (previously known as 2-Step Opt-In)

This help desk answers any questions you have about the opt-in

Written by Asiya Nayeem
Updated over a week ago

How can I switch to the new dashboard?

Here's how you can switch from the old to the new dashboard.

Written by Asiya Nayeem
Updated over a week ago

How does subscriber clean up work?

Understand how to purge your inactive subscribers

Written by Kunal Konde
Updated over a week ago

How to apply a coupon code for PushOwl?

Coupon codes are added on the pricing page inside the PushOwl dashboard.

Written by Shashank Kumar
Updated over a week ago

How to change from 1-Step Opt-in to Custom Prompt

How to introduce the custom widget when you are currently only using the native browser prompt for ask for web push permission.

Written by Shashank Kumar
Updated over a week ago

Increase your Monthly Impression Limit with One-Time Top-Up Impressions

Learn how to add extra impressions without upgrading to a new plan

Written by Shashank Kumar
Updated over a week ago

Multi-Language Support

Understand the language support available for web push notifications and its opt-ins.

Written by Asiya Nayeem
Updated over a week ago

PushOwl 101

Understand what web push notifications are and what PushOwl does

Written by Shashank Kumar
Updated over a week ago

Uninstalling PushOwl

FAQs about uninstalling PushOwl

Written by Asiya Nayeem
Updated over a week ago

Sharing Discounts as a Web Push Campaign

See how you can share discounts directly from your Shopify dashboard as a web push notification

Written by Asiya Nayeem
Updated over a week ago

Why am I receiving multiple notifications?

Here's why you receive multiple notifications when sending one campaign.

Written by Asiya Nayeem
Updated over a week ago

My campaign is paused because I've run out of impressions

Read how to handle overconsumption of impressions

Written by Asiya Nayeem
Updated over a week ago

Adding a Coupon Code to Welcome Notification

Here's how you can add a coupon code to welcome notifications and reward new subscribers.

Written by Asiya Nayeem
Updated over a week ago

Adding Placeholders in Web Push Campaigns

Understand how to add placeholders in your web push campaigns to personalize it.

Written by Shashank Kumar
Updated over a week ago

Adding UTM parameters

Track the performance of your push notifications in your analytics dashboard by adding UTM parameters to your notifications.

Written by Kunal Konde
Updated over a week ago

Delivery Rate (Impressions/Subscribers) of Push Notifications

Push notification delivery rate is not 100%. There are a few reasons for that.

Written by Shashank Kumar
Updated over a week ago

How do I reset PushOwl for testing?

Here's how you can reset your PushOwl data

Written by Shashank Kumar
Updated over a week ago

Impressions

PushOwl uses impressions to track how your campaign delivers.

Written by Shashank Kumar
Updated over a week ago

Push Notification Length

Character lengths vary on different platforms. Read this guide so you don’t send half-baked notifications to your subscribers

Written by Shashank Kumar
Updated over a week ago

Revenue Attribution from Notifications

Push notifications are bringing in revenue. But how is the revenue attributed?

Written by Shashank Kumar
Updated over a week ago

Sharing Products from Shopify Dashboard to PushOwl

Easily share products, collections, and gift cards as a push notification with a click of a button

Written by Shashank Kumar
Updated over a week ago

Why am I seeing a different domain?

Your notifications show a different domain from your original store link. Here’s why.

Written by Shashank Kumar
Updated over a week ago

Why Can't I Stop a Campaign?

Campaigns can't be paused or stopped once they are sent. Here's why.

Written by Shashank Kumar
Updated over a week ago