FAQs

Answering your frequently asked questions about push notifications

Shashank Kumar avatar Kunal Konde avatar Asiya Nayeem avatar +2
32 articles in this collection
Written by Shashank Kumar, Kunal Konde, Asiya Nayeem and 2 others

PushOwl 101

Understand what web push notifications are and what PushOwl does
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Written by Shashank Kumar
Updated over a week ago

Difference between web push notifications, app notifications, and on-site messages

Understand the difference between web push notifications, pop-ups, and other similar marketing messages
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Written by Asiya Nayeem
Updated over a week ago

What does PushOwl use the browser storage for?

PushOwl uses Cookies, Local storage and Session storage to keep certain data for functioning properly.
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Written by Kushagra Gour
Updated over a week ago

What cookies does PushOwl create on the store?

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Written by Kushagra Gour
Updated over a week ago

Importing subscribers from another platform to PushOwl

How to migrate subscribers from another platform to PushOwl
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Written by Sachi Dalmia
Updated over a week ago

Browser prompt not showing on Firefox/Safari

reason for native browser prompt (one-step) not showing on Firefox/Safari
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Written by Kushagra Gour
Updated over a week ago

Why am I not receiving notifications?

Troubleshooting why you are not receiving web push notifications.
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Written by Asiya Nayeem
Updated over a week ago

Americans with Disabilities Act (ADA) compliance

We actively take care of Accessibility in all our consumer-facing artifacts like opt-in prompts and the merchant-facing dashboard.
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Written by Kushagra Gour
Updated over a week ago

Is PushOwl slowing down my online store?

PushOwl files on your store load in milliseconds and only once your store is done loading all other important files.
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Written by Asiya Nayeem
Updated over a week ago

Annual Billing

Learn about our annual billing plan and how you can switch to it
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Written by Asiya Nayeem
Updated over a week ago

Billing FAQs

Everything you need to know about billing for your PushOwl plan.
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Written by Shashank Kumar
Updated over a week ago

Does PushOwl Work with Third-Party Checkouts?

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Written by Asiya Nayeem
Updated over a week ago

How does subscriber clean up work?

Understand how to purge your inactive subscribers
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Written by Kunal Konde
Updated over a week ago

How to apply a coupon code for PushOwl?

Coupon codes are added on the pricing page inside the PushOwl dashboard.
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Written by Shashank Kumar
Updated over a week ago

Increase your Monthly Impression Limit with One-Time Top-Up Impressions

Learn how to add extra impressions without upgrading to a new plan
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Written by Shashank Kumar
Updated over a week ago

Multi-Language Support

Understand the language support available for web push notifications and its opt-ins.
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Written by Asiya Nayeem
Updated over a week ago

Uninstalling PushOwl

FAQs about uninstalling PushOwl
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Written by Asiya Nayeem
Updated over a week ago
Using PushOwl

Is there a limit on the number of campaigns I can send or schedule?

Learn about limits on sending and scheduling campaigns
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Written by Kushagra Gour
Updated this week

Sharing Discounts as a Web Push Campaign

See how you can share discounts directly from your Shopify dashboard as a web push notification
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Written by Asiya Nayeem
Updated over a week ago

Why am I receiving multiple notifications?

Here's why you receive multiple notifications when sending one campaign.
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Written by Asiya Nayeem
Updated over a week ago

My campaign is paused because I've run out of impressions

Read how to handle overconsumption of impressions
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Written by Asiya Nayeem
Updated over a week ago

Adding a Coupon Code to Welcome Notification

Here's how you can add a coupon code to welcome notifications and reward new subscribers.
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Written by Asiya Nayeem
Updated over a week ago

Adding Placeholders in Web Push Campaigns

Understand how to add placeholders in your web push campaigns to personalize it.
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Written by Shashank Kumar
Updated over a week ago

Adding UTM parameters

Track the performance of your push notifications in your analytics dashboard by adding UTM parameters to your notifications.
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Written by Kunal Konde
Updated over a week ago

Delivery Rate (Impressions/Subscribers) of Push Notifications

Push notification delivery rate is not 100%. There are a few reasons for that.
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Written by Shashank Kumar
Updated over a week ago

How do I reset PushOwl for testing?

Here's how you can reset your PushOwl data
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Written by Shashank Kumar
Updated over a week ago

Impressions

PushOwl uses impressions to track how your campaign delivers.
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Written by Shashank Kumar
Updated over a week ago

Push Notification Length

Character lengths vary on different platforms. Read this guide so you don’t send half-baked notifications to your subscribers
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Written by Shashank Kumar
Updated over a week ago

Revenue Attribution from Notifications

Push notifications are bringing in revenue. But how is the revenue attributed?
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Written by Shashank Kumar
Updated over a week ago

Sharing Products from Shopify Dashboard to PushOwl

Easily share products, collections, and gift cards as a push notification with a click of a button
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Written by Shashank Kumar
Updated over a week ago

Why am I seeing a different domain?

Your notifications show a different domain from your original store link. Here’s why.
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Written by Shashank Kumar
Updated over a week ago

Why Can't I Stop a Campaign?

Campaigns can't be paused or stopped once they are sent. Here's why.
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Written by Shashank Kumar
Updated over a week ago