FAQs

Multi-Language Support

Understand the language support available for web push notifications and its opt-ins.

Written by Asiya Nayeem
Updated over a week ago

Billing FAQs

Everything you need to know about billing for your PushOwl plan.

Written by Shashank Kumar
Updated yesterday

Difference between web push notifications, app notifications, and on-site messages

Understand the difference between web push notifications, pop-ups, and other similar marketing messages

Written by Asiya Nayeem
Updated over a week ago

FAQ About the Custom Prompt (previously known as 2-Step Opt-In)

This help desk answers any questions you have about the opt-in

Written by Asiya Nayeem
Updated over a week ago

How can I switch to the new dashboard?

Here's how you can switch from the old to the new dashboard.

Written by Asiya Nayeem
Updated over a week ago

How does subscriber clean up work?

Understand how to purge your inactive subscribers

Written by Kunal Konde
Updated over a week ago

How to apply a coupon code for PushOwl?

Coupon codes are added on the pricing page inside the PushOwl dashboard.

Written by Felix Suellwold
Updated over a week ago

How to change from 1-Step Opt-in to Custom Prompt

How to introduce the custom widget when you are currently only using the native browser prompt for ask for web push permission.

Written by Felix Suellwold
Updated over a week ago

Increase your Monthly Impression Limit with One-Time Top-Up Impressions

Learn how to add extra impressions without upgrading to a new plan

Written by Shashank Kumar
Updated over a week ago

PushOwl 101

Understand what web push notifications are and what PushOwl does

Written by Shashank Kumar
Updated over a week ago

Adding a Coupon Code to Welcome Notification

Here's how you can add a coupon code to welcome notifications and reward new subscribers.

Written by Asiya Nayeem
Updated over a week ago

Adding Placeholders in Web Push Campaigns

Understand how to add placeholders in your web push campaigns to personalize it.

Written by Shashank Kumar
Updated over a week ago

Adding UTM parameters

Track the performance of your push notifications in your analytics dashboard by adding UTM parameters to your notifications.

Written by Kunal Konde
Updated over a week ago

Delivery Rate (Impressions/Subscribers) of Push Notifications

Push notification delivery rate is not 100%. There are a few reasons for that.

Written by Shashank Kumar
Updated over a week ago

How do I reset PushOwl for testing?

Here's how you can reset your PushOwl data

Written by Shashank Kumar
Updated over a week ago

Impressions

PushOwl uses impressions to track how your campaign delivers.

Written by Shashank Kumar
Updated over a week ago

Push Notification Length

Character lengths vary on different platforms. Read this guide so you don’t send half-baked notifications to your subscribers

Written by Shashank Kumar
Updated over a week ago

Revenue Attribution from Notifications

Push notifications are bringing in revenue. But how is the revenue attributed?

Written by Shashank Kumar
Updated over a week ago

Social Sharing

Easily share products, collections, and gift cards as a push notification with a click of a button

Written by Shashank Kumar
Updated over a week ago

Why Am I Seeing a Different Domain?

Your test notifications show a different domain from your original store link. Here’s why.

Written by Shashank Kumar
Updated over a week ago

Why Can't I Stop a Campaign?

Campaigns can't be paused or stopped once they are sent. Here's why.

Written by Shashank Kumar
Updated over a week ago