PushOwl automatically adds image to cart recovery automations (Abandoned Cart and Browse Abandonment) by picking up a product image from the cart. Our system is designed to exclude any product which is free. This ensures we don't the image of freebies which merchants sometimes add a conversion strategy.
Static Image in Abandoned Carts
There are few cases when we have seen merchants not to use auto image feature in cart recovery:
Sensitive images from industries which are 18+
Existing product images don't look on notifications due to aspect ratio
Static Images to showcase a illustrative message (ex. discount)
PushOwl allows you to help overriding the system by putting a static image of your choosing. Our tech support team can help with the same if you provide us the images to our support team on chat or email firstname.lastname@example.org.
Kindly provide us the following info:
Automation(s) to be overridden: Abandoned Cart, Browse Abandonment
Images in the following dimension:
Desktop (Recommended size 728x360)
Mobile (Recommended size 720x240)
Allow us 3 working days to help process the change.