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Images in Cart Recovery Automations (Abandoned Cart and Browse Abandonment)
Images in Cart Recovery Automations (Abandoned Cart and Browse Abandonment)

Understanding Automatic Image in Cart Recovery and overriding it with static image

Rojen avatar
Written by Rojen
Updated over a week ago

PushOwl automatically adds image to cart recovery automations (Abandoned Cart and Browse Abandonment) by picking up a product image from the cart. Our system is designed to exclude any product which is free. This ensures we don't the image of freebies which merchants sometimes add a conversion strategy.

Static Image in Abandoned Carts

There are few cases when we have seen merchants not to use auto image feature in cart recovery:

  • Sensitive images from industries which are 18+

  • Existing product images don't look on notifications due to aspect ratio

  • Static Images to showcase a illustrative message (ex. discount)

PushOwl allows you to help overriding the system by putting a static image of your choosing. Our tech support team can help with the same if you provide us the images to our support team on chat or email

Kindly provide us the following info:

  • Automation(s) to be overridden: Abandoned Cart, Browse Abandonment

  • Images in the following dimension:

    • Desktop (Recommended size 728x360)

    • Mobile (Recommended size 720x240)

Allow us 3 working days to help process the change.

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