Troubleshooting

Troubleshooting any issues and problems

Shashank Kumar avatar Rameez Ahmed avatar Asiya Nayeem avatar +2
10 articles in this collection
Written by Shashank Kumar, Rameez Ahmed, Asiya Nayeem and 2 others

Why am I not getting test notifications/live preview on my device?

Troubleshooting why you are not receiving test notifications.
Rameez Ahmed avatar
Written by Rameez Ahmed
Updated over a week ago

Still getting subscribers after turning off opt-in

Learn about different reasons why you could still be seeing subscriber growth after turning off opt-in on your store
Kushagra Gour avatar
Written by Kushagra Gour
Updated over a week ago

Disabling PushOwl in your store for debugging

Mohamed Rafi avatar
Written by Mohamed Rafi
Updated over a week ago

Why don't notifications show up on the notification centre on Windows?

Troubleshooting why you may not be seeing notifications on your screen on Windows
Asiya Nayeem avatar
Written by Asiya Nayeem
Updated over a week ago

Why can't I opt-in for notifications from my mobile device?

Subscribing for notifications on mobile devices
Rameez Ahmed avatar
Written by Rameez Ahmed
Updated over a week ago

Troubleshooting with the PushOwl Onsite Debugger

How to use the PushOwl Onsite Debugger to troubleshoot common issues with web push notifications on your Shopify store.
Shashank Kumar avatar
Written by Shashank Kumar
Updated over a week ago

Why are my Safari subscribers receiving notifications with the wrong logo and name?

Troubleshoot why your Safari subscribers may be receiving your notifications with the wrong logo and name.
Asiya Nayeem avatar
Written by Asiya Nayeem
Updated over a week ago

My PushOwl upgrade link doesn't work

Troubleshoot your upgrade link for PushOwl
Shashank Kumar avatar
Written by Shashank Kumar
Updated over a week ago

Blurred hero image in macOS

Mohamed Rafi avatar
Written by Mohamed Rafi
Updated over a week ago

Why do I receive 2 notifications when sending a campaign?

You receive two notifications- from your store and from PushOwl- when you send a campaign.
Shashank Kumar avatar
Written by Shashank Kumar
Updated over a week ago