Troubleshooting

Troubleshooting any issues and problems

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7 articles in this collection
Written by Shashank Kumar, Rameez Ahmed, Asiya Nayeem and 1 other

Still getting subscribers after turning off opt-in

Learn about different reasons why you could still be seeing subscriber growth after turning off opt-in on your store

Written by Kushagra Gour
Updated over a week ago

Why can't I opt-in for notifications from my mobile device?

Subscribing for notifications on mobile devices

Written by Rameez Ahmed
Updated over a week ago

Troubleshooting with the PushOwl Onsite Debugger

How to use the PushOwl Onsite Debugger to troubleshoot common issues with web push notifications on your Shopify store.

Written by Shashank Kumar
Updated over a week ago

Notifications not getting delivered

Fix issues with notification delivery on your device.

Written by Shashank Kumar
Updated over a week ago

Why are my Safari subscribers receiving notifications with the wrong logo and name?

Troubleshoot why your Safari subscribers may be receiving your notifications with the wrong logo and name.

Written by Asiya Nayeem
Updated over a week ago

My PushOwl upgrade link doesn't work

Troubleshoot your upgrade link for PushOwl

Written by Shashank Kumar
Updated over a week ago

Why do I receive 2 notifications when sending a campaign?

You receive two notifications- from your store and from PushOwl- when you send a campaign.

Written by Shashank Kumar
Updated over a week ago