Troubleshooting
Troubleshooting any issues and problems
12 articles

Written by Rameez Ahmed, Taransh and Shashank Kumar



I see a blank screen when opening PushOwl
If PushOwl fails to load for you and you see a blank screen
Written by Rameez Ahmed. Updated over a week ago
Why am I not getting test notifications/live preview on my device?
Troubleshooting why you are not receiving test notifications.
Written by Rameez Ahmed. Updated over a week ago
File upload dialog doesn't show when uploading Hero images
This article tells you about a potential solution to fix the recent issues with file uploading in Mac OSX
Written by Rameez Ahmed. Updated over a week ago
Still getting subscribers after turning off opt-in
Learn about different reasons why you could still be seeing subscriber growth after turning off opt-in on your store
Written by Rameez Ahmed. Updated over a week ago
The PushOwl app is showing as outdated
PushOwl app is shown as outdated and is not loading
Written by Taransh. Updated over a week ago
Why don't notifications show up on the notification centre on Windows?
Troubleshooting why you may not be seeing notifications on your screen on Windows
Written by Rameez Ahmed. Updated over a week ago
Why can't I opt-in for notifications from my mobile device?
Subscribing for notifications on mobile devices
Written by Rameez Ahmed. Updated over a week ago
Troubleshooting with the PushOwl Onsite Debugger
How to use the PushOwl Onsite Debugger to troubleshoot common issues with web push notifications on your Shopify store.
Written by Shashank Kumar. Updated over a week ago
Why are my Safari subscribers receiving notifications with the wrong logo and name?
Troubleshoot why your Safari subscribers may be receiving your notifications with the wrong logo and name.
Written by Rameez Ahmed. Updated over a week ago
My PushOwl upgrade link doesn't work
Troubleshoot your upgrade link for PushOwl
Written by Shashank Kumar. Updated over a week ago
Blurred hero image in macOS

Written by Taransh. Updated over a week ago
Why do I receive 2 notifications when sending a campaign?
You receive two notifications- from your store and from PushOwl- when you send a campaign.
Written by Shashank Kumar. Updated over a week ago