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Troubleshooting

Troubleshooting

Troubleshooting any issues and problems

12 articles
Rameez Ahmed avatarTaransh avatarShashank Kumar avatar
Written by Rameez Ahmed, Taransh and Shashank Kumar

I see a blank screen when opening PushOwl

If PushOwl fails to load for you and you see a blank screen
Rameez Ahmed avatar
Written by Rameez Ahmed. Updated over a week ago

Why am I not getting test notifications/live preview on my device?

Troubleshooting why you are not receiving test notifications.
Rameez Ahmed avatar
Written by Rameez Ahmed. Updated over a week ago

File upload dialog doesn't show when uploading Hero images

This article tells you about a potential solution to fix the recent issues with file uploading in Mac OSX
Rameez Ahmed avatar
Written by Rameez Ahmed. Updated over a week ago

Still getting subscribers after turning off opt-in

Learn about different reasons why you could still be seeing subscriber growth after turning off opt-in on your store
Rameez Ahmed avatar
Written by Rameez Ahmed. Updated over a week ago

The PushOwl app is showing as outdated

PushOwl app is shown as outdated and is not loading
Taransh avatar
Written by Taransh. Updated over a week ago

Why don't notifications show up on the notification centre on Windows?

Troubleshooting why you may not be seeing notifications on your screen on Windows
Rameez Ahmed avatar
Written by Rameez Ahmed. Updated over a week ago

Why can't I opt-in for notifications from my mobile device?

Subscribing for notifications on mobile devices
Rameez Ahmed avatar
Written by Rameez Ahmed. Updated over a week ago

Troubleshooting with the PushOwl Onsite Debugger

How to use the PushOwl Onsite Debugger to troubleshoot common issues with web push notifications on your Shopify store.
Shashank Kumar avatar
Written by Shashank Kumar. Updated over a week ago

Why are my Safari subscribers receiving notifications with the wrong logo and name?

Troubleshoot why your Safari subscribers may be receiving your notifications with the wrong logo and name.
Rameez Ahmed avatar
Written by Rameez Ahmed. Updated over a week ago

My PushOwl upgrade link doesn't work

Troubleshoot your upgrade link for PushOwl
Shashank Kumar avatar
Written by Shashank Kumar. Updated over a week ago

Blurred hero image in macOS

Taransh avatar
Written by Taransh. Updated over a week ago

Why do I receive 2 notifications when sending a campaign?

You receive two notifications- from your store and from PushOwl- when you send a campaign.
Shashank Kumar avatar
Written by Shashank Kumar. Updated over a week ago