Troubleshooting

I see a blank screen when opening PushOwl

If PushOwl fails to load for you and you see a blank screen

Written by PushOwl Support
Updated over a week ago

Why am I not getting test notifications/live preview on my device?

Troubleshooting why you are not receiving test notifications.

Written by Rameez Ahmed
Updated over a week ago

File upload dialog doesn't show when uploading Hero images

This article tells you about a potential solution to fix the recent issues with file uploading in Mac OSX

Written by Rameez Ahmed
Updated over a week ago

Still getting subscribers after turning off opt-in

Learn about different reasons why you could still be seeing subscriber growth after turning off opt-in on your store

Written by Rameez Ahmed
Updated over a week ago

Disabling PushOwl in your store for debugging

Written by Mohamed Rafi
Updated over a week ago

Why don't notifications show up on the notification centre on Windows?

Troubleshooting why you may not be seeing notifications on your screen on Windows

Written by Rameez Ahmed
Updated over a week ago

Why can't I opt-in for notifications from my mobile device?

Subscribing for notifications on mobile devices

Written by Rameez Ahmed
Updated over a week ago

Troubleshooting with the PushOwl Onsite Debugger

How to use the PushOwl Onsite Debugger to troubleshoot common issues with web push notifications on your Shopify store.

Written by Shashank Kumar
Updated over a week ago

Why are my Safari subscribers receiving notifications with the wrong logo and name?

Troubleshoot why your Safari subscribers may be receiving your notifications with the wrong logo and name.

Written by Rameez Ahmed
Updated over a week ago

My PushOwl upgrade link doesn't work

Troubleshoot your upgrade link for PushOwl

Written by Shashank Kumar
Updated over a week ago

Blurred hero image in macOS

Written by Mohamed Rafi
Updated over a week ago

Why do I receive 2 notifications when sending a campaign?

You receive two notifications- from your store and from PushOwl- when you send a campaign.

Written by Shashank Kumar
Updated over a week ago