One of the best ways to deliver short and instant updates to your customers is by using push notifications. With the integration between Shopify Flow and PushOwl, you can now set up automated push notifications to send updates to your customers about their orders. Automations streamline customer communication by triggering notifications based on predefined conditions, ensuring timely updates without manual intervention.
Automations help you streamline customer communication by triggering messages, such as order update emails, based on predefined events or conditions. By properly setting up automation, you can efficiently reach the intended recipients without manual intervention.
Here’s how you can set up a push notification to confirm an order:
1. Click on ‘Shopify Flow’ from the ‘Apps’ page on your Shopify dashboard
2. Click on ‘Create Workflow’
3. Select ‘Add Trigger’ and click on ‘Order Created’
4. Select ‘Add Condition’
5. Under ‘If’, select the dropdown and click on ‘Can mark as paid’.
6. In the second dropdown, click on ‘is true’ from the options.
7. Then, select ‘Add Action’.
8. A sidebar will appear on the right. Scroll down to find ‘Send Push Notification’.
9. Fill in the fields as mentioned below or customize it accordingly to your needs.
Customer Email: {{order.email}}
Title for Push Notification: ‘Your order has been placed’
Message for Push Notification (optional): ‘You will receive your order in 5 to 10 business days.’
Primary Link: Select ‘Add Template Variable’ and click on ‘Url’ to take customers back to the store.
Image (optional): (You can leave this field empty.)
10 Click ‘Save’ once you’re done.
11. Name the workflow “Order Created Push’ and click ‘ Save’.
12. Click on the switch at the top right to enable the automation.
Here’s what the workflow will look like:
You can download the workflow here: Additionally, when managing contacts within PushOwl's native automation features, ensure that trigger conditions and recipients are accurately configured to avoid unintended notifications.
FAQs About PushOwl Automations Q: Can I use multiple triggers for a single automation? A: PushOwl supports various triggers, but each automation workflow typically focuses on a single event. Consider setting up separate automations for different triggers if needed. Q: What happens if I update the trigger after the automation is live? A: Changes to the trigger will apply to all subsequent actions but won’t affect notifications already initiated. Q: Do customers need to opt in to receive these notifications? A: Ensure that you comply with relevant privacy regulations and customer preferences when adding contacts to automations.